Refunds & Support
Effective date: August 9, 2026 · Triad Wellness Balance Group LLC
We never take payment for a product we did not create. Products we recommend are sold by other companies, and we are not part of that transaction. Our own material is sold through third party stores. In each case the store that took your payment is the seller of record, and its policy governs the refund, the billing and the support for that order.
Where to go, by where you bought
- One of our books or guides, bought on an ebook or print store. That store processed the payment and delivered the file. Request the refund inside your order history on that store, under its policy.
- One of our printables or planners, bought on a marketplace. Open the order on that marketplace and use its refund or dispute flow.
- One of our courses, bought on a learning platform. That platform holds the enrollment and the payment. Its refund window and its process apply.
- Any product reached through one of our recommendation links. We are not the seller of that product. The company that sold it handles the refund, the shipping, the warranty and the support.
Products we recommend are not our products
Where this site links to a third party product, we are describing something we use or have researched. We do not sell it, ship it, bill for it, warrant it or support it. The contract is between you and that company, and its terms, refund policy and privacy policy are the ones that apply. Read them before you buy.
Why it works this way
We publish and we build. We deliberately do not operate as a payment processor, a marketplace or a fulfillment host. Keeping the transaction with the platform that is equipped to run it means your purchase is protected by that platform's dispute process, its buyer protection and its tax handling, which is stronger for you than anything a small publisher could offer directly.
What we can help with
- Pointing you to the correct platform and the correct page to open a request
- Answering questions about the content of material we wrote
- Correcting an error in our own material, and reissuing a corrected file through the platform
What we cannot do is refund, cancel, reship or alter an order placed somewhere else. We do not have access to that transaction.
If you bought directly from us
Most of what we publish is sold through third party stores. If we ever sell one of our own products directly, the checkout will say so clearly, and in that case these terms apply: write to us within 30 days of purchase and we will refund it in full, no explanation needed. Send the email address used at checkout and the product name to info@twbconnect.com. Approved refunds return to the original payment method. This never applies to a product we did not create.
Subscriptions
Any subscription is contracted and billed by the platform that hosts it. Its terms are shown before you subscribe, and cancellation is done inside your account on that platform, in as few steps as it took to subscribe. Cancelling stops the next charge and keeps access until the end of the period already paid.
Services
Software and engineering work is scoped, contracted and invoiced separately, and is governed by that written agreement rather than by this page.
Contact
If you are not sure which platform to contact, write to us with the product name and the date and we will tell you exactly where to go.
Triad Wellness Balance Group LLC
7901 4th St N Ste 300, St. Petersburg, FL 33702, United States
info@twbconnect.com